这样的海南航空,你还敢坐吗?
前几天订回国机票,查对航班信息刚刚发现不小心把小儿子(3岁)的中间名漏掉了,其它的信息都是正确。因为这个线路是ALASKA和海南联合运营的,于是赶紧联系ALASKA 和海南,先打的ALASKA,对方二话没说,直接给UPDATE了姓名信息,前后不过3分钟。 6park.com
6park.com 6park.com 再给海南航空打电话,分别打了中文和英文,结果都是被告知:因为这是国际联程的票,涉及外航,所以不能更新。唯一的解决办法是重新购票,要补交手续费和票的差价。 问题我自己已经在外航那里把姓名顺利更新了!! 我再三告诉电话里的客服代表,外航已经不是问题了,但客服一直充耳不闻,在最后发来的EMAIL里,还是说要重新购票。Dear Passenger, 6park.com
We are very sorry, because your purchased ticket is connected with an airlines that is not Hainan Airlines we are unable to change the name on the ticket. You will need to go to a Hainan Airlines ticketing office and get a new ticket according with your correct name. The flight date must be the same as the original ticket. When purchasing the new ticket, it is necessary to pay the ticket tax and fee according to the actual sales price. The unused portions of the original ticket can be refunded according to the voluntary refund regulations (the original ticketing office will handle the refunds). Specific refund amounts will be calculated by the original ticketing office. If you have any questions please feel free to call 0086-898-95339 then select option 2, followed by option one.
Thank you for choosing Hainan Airlines, have a pleasant journey! (你们这样对待乘客,谁会高兴得起来?!) 6park.com
我就不明白了, 同样的一个问题,在ALASKA 那里3分钟,在海南航空那里前前后后三个多小时还没有解决。 6park.com
最大的麻烦是,后天就是启程日期,真不知道会不会影响小孩子第一次回国的旅程? 6park.com
无奈之下,给BETTER BUSSINESS BEAREAU (BBB)写了信,反映海南航空的恶劣服务。也不知道会不会来得及!! 真怪自己当时的大意! 不过,海南航空这样对待客户的方法,个人感觉 非常恶劣,与ALASKA航空云泥之别。以后再也不会考虑海南航空了。 6park.com
6park.com
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