COMPANY

Statement from United Airlines CEO, Oscar Munoz, on United Express flight 3411

By Oscar Munoz, CEO, United Airlines
April 11, 2017



Dear Team,
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It's never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We'll communicate the results of our review by April 30th.
I promise you we will do better.
Sincerely,
Oscar
这次终于承认没脸航是动用了不可接受的暴力强制乘客下机，并表示深深的歉意。但这样的道歉在这时候发出来已无意义，脸书上的美国网友纷纷表示没脸航ceo是在股价大跌的压力下才做此表态，完全不可接受。另外还有很多美国网友对没脸航动用媒体资源在没有任何证据下抹黑受害老人，把他诬陷成一个用药换性的医生表示怒不可赦。

评分完成：已经给 没有开始 加上 50 银元！
评分完成：已经给 没有开始 加上 100 银元！